Go to Reports and select the Communication History report.
The Communication History report lets you view all our platform's emails and SMS messages to your customers. By selecting an individual record, you can view the message detail. By default, the report will display results for the current day. You can change the time filter to fit your needs or add additional filters to narrow the results.
The Communication History report offers a view of the following fields for each record.
| Field | Description |
|---|---|
| Timestamp | The date and time the notification was sent. |
| Source | Defines whether the email client or SMS client initiated the notification. |
| Category | Defines whether the notification is categorized as Transaction Receipt; Invoice; Invoice Reminder Notice; Merchant Summary; Report Notification; Underwriting Decision; New User; Password Reset; Top Watching; and Reminder Note. |
| Recipient Address | The recipient’s email address that the notification was sent. |
| Node ID | We support a reporting hierarchy for you and your merchants. The hierarchy node is a number assigned to the application and appears in the Application Overview of the Application Detail. |
| DBA Name | The business name is also known as the DBA (Doing Business As). The DBA will be used when processing transactions and appear on the cardholder statement. |
| User | The user's name is shown here if a notification is sent to a user on our platform. |
| Sent | Yes indicates the notification was delivered successfully, whereas no represents failure. |
Message Detail offers a summary section, a view of the email sent, and the response received from the notification client.
