Go to Reports and select Adjustment Summary.
The Adjustment Summary report summarizes all the dispute adjustments and any other adjustments applied to your merchants' depository account on a given day. The default date filter is to display the last ACH post date. Click on the date filter to change the date. Navigate from the summary report by selecting a row to view the Adjustment Lookup. Alternatively, select the magnifying glass icon next to the Adjustment Summary link to access the Adjustment Lookup report directly.
The following fields are available on the Adjustment Summary report.
| Field | Description |
|---|---|
| ID | We support a reporting hierarchy for you and your merchants. The hierarchy node is a number assigned to the application and appears in the Application Overview of the Application Detail. |
| Name | We support a reporting hierarchy for you and your merchants. The hierarchy node name is assigned to the application and appears in the Application Overview of the Application Detail. |
| # CB Adj | The total count of dispute adjustments. |
| $ CB Adj | The total value of the dispute adjustments. |
| # CB Reversal | The total count of dispute reversals*. |
| $ CB Reversal | The total value of dispute reversals*. |
| # DDA Adj | The total count of adjustments made, other than disputes. |
| $ DDA Adj | The total value of adjustments made, other than disputes. |
| # Total | The count sum of dispute adjustments, reversals, and other adjustments. |
| $ Total | The value sum of dispute adjustments, reversals, and other adjustments. |
*The card issuers send dispute Reversals to reverse a dispute sent in error, to accept some Visa disputes, and for Discover representments.
The Adjustment Lookup report shows the adjustments for each merchant account individually. The following fields are available on the adjustment lookup report.
| Field | Description |
|---|---|
| Merchant ID | The Merchant ID, or MID, is the account number assigned to the account. |
| DBA Name | The business name is also known as the DBA (Doing Business As). The DBA will be used when processing transactions and appear on the cardholder statement. |
| Settle Date | The date the ACH will post to a merchant’s depository account. |
| Transaction code | The Transaction Code identifies the reason for the adjustment: 9071 - Dispute/chargeback 9077 - Dispute/chargeback Reversal 9078 - DDA (Direct Deposit Account) Adjustment |
| Description | Description of adjustments:
|
| Reference Number | A unique number is generated for each adjustment made to your deposit account. For disputes, this reference number is the acquirer reference number. You can use the acquirer reference number to search the Dispute History and Transactions for correlating disputes or initial transactions. |
| Amount | Amount of the ACH item. |
